Refund Policy
Last updated: 2026-07-26
This Refund Policy explains how Lingtu AI handles subscription payments, renewals, AI credit purchases, billing errors, cancellations, and refund requests. It is designed to be transparent while recognizing that AI credits and digital SaaS access can be consumed immediately after purchase.
1. General Principle
Paid plans and AI credit packs provide access to digital services and usage capacity. Because access can begin immediately, refunds are not automatic. We review eligible requests based on timing, usage, account history, payment status, technical issues, and applicable law.
2. Subscription Purchases
For a first-time subscription purchase, you may request a refund within 7 days of payment if paid features have not been materially used. Material use may include creating multiple orders, consuming a significant number of AI credits, generating images, uploading substantial files, inviting team members, or using the service for active client work.
3. Renewals
Renewal payments are generally non-refundable once a new billing period begins. If a renewal was charged by mistake, or you intended to cancel but were unable to do so due to a technical issue, contact us within 3 days of the charge and we will review the request.
4. AI Credit Packs
AI credit packs are digital usage products. Used credits are not refundable. Unused credit packs may be eligible for review within 7 days of purchase if no credits from the purchased pack were consumed and the account has no policy violations, disputed payments, or suspicious activity.
5. Partial Refunds and Account Credits
When a full refund is not appropriate, we may offer a partial refund, service credit, plan extension, replacement credits, or other remedy at our discretion. Partial remedies may be based on unused time, unused credits, payment processing limitations, or the nature of the issue.
6. Billing Errors and Duplicate Charges
If you believe you were charged incorrectly, charged more than once, or charged the wrong amount, contact support@lingtu.io with your account email, order ID, payment amount, charge date, and a screenshot or receipt if available. Verified duplicate or incorrect charges will be corrected where possible.
7. Technical Problems
If a technical issue caused by Lingtu AI prevents normal use of paid features and we cannot resolve the issue within a reasonable time, we may provide a refund, credit, extension, or replacement usage. Issues caused by user devices, third-party outages, incorrect inputs, unsupported workflows, or external payment providers may not qualify for a refund.
8. Non-Refundable Situations
Refunds are generally not available for used AI credits, completed billing periods, accounts suspended for abuse or policy violations, dissatisfaction with AI output after credits were consumed, client disputes unrelated to Lingtu AI, failure to review plan limits before purchase, payment provider fees, taxes, currency conversion fees, or requests submitted after the applicable request window.
9. Cancellations
You may cancel future renewals from your account if the feature is available or by contacting support. Cancellation stops future billing but does not automatically refund previous charges. After cancellation, access may continue until the end of the paid period unless otherwise stated.
10. Plan Changes
If you upgrade, downgrade, or change plans, price differences, credits, or access changes may be handled according to the checkout flow or dashboard notice shown at the time of change. We may not be able to retroactively apply discounts, promotions, or plan changes after purchase.
11. Promotions and Discounts
Promotional purchases, discounted plans, beta offers, trial conversions, coupons, or special commercial arrangements may have separate refund conditions. If a special offer states that it is non-refundable, that condition applies unless applicable law requires otherwise.
12. Chargebacks and Payment Disputes
If you file a chargeback or payment dispute without contacting us first, your account may be restricted while the dispute is reviewed. We reserve the right to suspend access, revoke credits, or close accounts associated with fraudulent, abusive, or repeated payment disputes.
13. How to Request a Refund
Send refund requests to support@lingtu.io within the applicable request window. Include your account email, order ID, payment date, payment amount, the product purchased, and a brief explanation. Missing information may delay review.
14. Review Timeline
We aim to respond to refund requests within 5 business days. Approved refunds may take additional time to appear depending on the payment provider, bank, card network, or local payment method. We cannot control bank processing times.
15. Legal Rights
Nothing in this policy limits any mandatory refund rights that may apply under local consumer protection laws. If a law gives you rights that cannot be waived, those rights apply in addition to this policy.
16. Contact
For billing questions, cancellation help, or refund requests, contact support@lingtu.io.