Contact and Support
Last updated: 2026-07-26
Need help with Lingtu AI? This page explains how to contact us for product support, account access, billing, AI credits, refund requests, privacy questions, security concerns, and business inquiries.
1. Primary Support Email
For all general support, billing, account, privacy, and product questions, email support@lingtu.io. This is the official support address for Lingtu AI.
2. What to Include
To help us respond faster, include your account email, shop name if applicable, order ID or payment ID when relevant, the page or feature involved, screenshots or screen recordings if available, browser/device details, and a clear description of what happened and what you expected.
3. Account Access Issues
If you cannot log in, cannot receive verification emails, suspect unauthorized access, or need help changing account details, contact support@lingtu.io from the email address associated with your account whenever possible. We may ask for verification before changing account or billing information.
4. Billing and Refund Requests
For billing issues, duplicate charges, plan questions, AI credit pack questions, cancellation help, or refund requests, include the payment amount, payment date, account email, order ID, and a short explanation. Refund requests are reviewed under our Refund Policy.
5. Privacy and Data Requests
For access, correction, deletion, export, consent, or other privacy-related requests, contact support@lingtu.io with Privacy Request in the subject line. We may need to verify your identity and may direct client project data requests to the merchant who collected the information.
6. Security Reports
If you believe you found a vulnerability, unauthorized access issue, data exposure, or suspicious account activity, email support@lingtu.io with Security Report in the subject line. Please include enough detail for us to reproduce or investigate the issue and avoid accessing, modifying, or downloading data that does not belong to you.
7. Product Feedback
We welcome feedback about workflows, customer intake questions, AI brief summaries, order management, pricing, file uploads, and design prompt quality. Send feedback to support@lingtu.io and include Product Feedback in the subject line.
8. Business Inquiries
For partnerships, integrations, agency use, commercial questions, or larger-volume needs, email support@lingtu.io and include Business Inquiry in the subject line. Please describe your business, expected usage, and the type of cooperation you are seeking.
9. Response Times
We usually respond within 1 to 2 business days. Billing, account access, and security issues are prioritized. Response times may be longer during weekends, public holidays, high-volume periods, or when a request requires technical investigation.
10. Support Boundaries
We can help with Lingtu AI account issues, product usage, billing, AI credits, and technical problems related to the service. We cannot provide legal advice, guarantee AI output quality, resolve disputes between merchants and their clients, or make final design, printing, or production decisions for your business.
11. Official Communications
Be cautious of messages claiming to represent Lingtu AI from unrelated email addresses or unofficial channels. We will never ask you to share your password. If you are unsure whether a message is legitimate, forward it to support@lingtu.io for confirmation.